Express shipping is available for some in stock items. The words "Express Shipping Available" are listed next to the items that can be expressed shipped (if in stock at time of purchase). The delivery time for Express shipping is 3 business days from date of purchase. The cost for Express shipping is an additional $6.50 to $8.50 (in addition to the regular ground shipping fee). Express orders will be shipped via USPS Priority mail, UPS 3rd Day Select, or FedEx 3 day express depending on destination, package size and package weight. Express shipping is only available for orders shipped within the continental U.S.A.

ALASKA ORDERS
Orders shipped to Alaska will be sent priority mail using the United States Postal Service. Only merchandise stocked in our warehouse can be shipped to Alaska. All other merchandise will be canceled from the customers order and the customer will be notified prior to shipping. The shipping rate table above and free shipping promotions do not apply to Alaska and Hawaii orders. The shipping rate to Alaska will be higher than our normal U.S.A. rates.

CANADA ORDERS
We ship to most areas of Canada. Orders shipped to Canada will be sent using Airmail Parcel Post. Only merchandise stocked in our warehouse can be shipped to Canada. All other merchandise will be canceled from the customers order and the customer will be notified prior to shipping. The shipping rate table above and free shipping promotions do not apply for Canada orders. The shipping rate to Canada will be higher than our normal U.S.A. rates.

We do not collect duties, taxes and brokerage fees for Canada orders. These charges are not calculated during checkout and the recipient is responsible for payment of all duties, taxes and fees upon receipt of shipment. Please consult your local customs office for more details about duties and taxes. All credit card numbers for Canada orders are verified with the issuing bank before merchandise is shipped.

FURNITURE DELIVERY
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and deliver to the first dry location in the house or garage. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.

Privacy Policy
We respect your privacy and confidentiality and take great care to safeguard your personal information. To better protect your privacy, we provide this notice explaining our online information practices.

Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information we collect to make products and services more efficient for you and to communicate with you about products, services and promotions. Telephone numbers and email addresses are never shared with third parties.

Our Use of Your Information
We use the information we collect to improve our services and products and make your shopping experience more efficient and relevant. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed with us. Telephone numbers and email addresses are never shared with third parties.

Ordering & Payment Info

Online Orders
Online orders can be placed using our secure online shopping cart. Just click on the photo of the item you are interested in and then click on the order button. We accept Mastercard, Visa, and Discover. Since our transaction system erases credit card information after two weeks, credit cards are automatically charged when orders are placed.

Mail Orders
We also accept checks and money orders. Payment can be sent to:

Nettles Stirrups
1087 Nettles Lane
Madisonville, Texas 77865
Phone 800.729-2234
Fax 936.348.5839

Telephone Orders
You can now use our new telephone service to place orders 24 hours a day at 1-800.729-2234 (someone is always available to answer your call for an order). Since our transaction system erases credit card information after two weeks, credit cards are automatically charged when orders are placed.

Fax Orders
Orders can be faxed to the following address. Please include billing info, shipping info, item description, item number, and quantity to your order. Our fax number is 936.348.5839.

SALES TAXES
Sales tax only applies to customers purchasing within the state of Texas.

REFUND POLICY
Customer satisfaction is very important to us. If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 30 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning and must be in excellent unused new condition. Custom orders, special orders, clearance products, gift certificates and bulk orders are non refundable read our hassle free 30 day return policy.
Damaged items - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. Not satisfied.

CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer.

CUSTOMER SERVICE
Please call 1-800.729-2234

Pricing Policy
Nettles Stirrups has the right to refuse or cancel orders involving incorrectly posted prices, or price typos, on nettlesstirrups.com. Nettles Stirrups cannot honor orders with prices that are mistakenly listed on its Web site. We apologize in advance for possible errors on our part, and will make all efforts to ensure correct pricing.